Terms and Conditions

1. Scope
   These General Terms and Conditions (GTC) apply to all contracts for the temporary rental of hotel rooms as well as for all other services and deliveries of Hotel Berg&Berg, operated by GG Hotel & Appartements GmbH, Bertiswilstrasse 2, 6023 Rothenburg (hereinafter referred to as the “Hotel”), for guests.
2. Conclusion of Contract
   2.1 The contract is concluded when the Hotel accepts the guest’s booking.
   2.2 Contractual partners are the Hotel and the guest. If a third party has placed the order for the guest, that third party is jointly and severally liable with the guest to the Hotel for all obligations arising from the contract.
3. Services, Prices, Payment
   3.1 The Hotel is obliged to provide the rooms booked by the guest and to render the agreed services.
   3.2 The guest is obliged to pay the applicable or agreed prices of the Hotel for the room rental and any additional services used by the guest. This also applies to services ordered by the guest directly or via the Hotel that are provided by third parties and paid for in advance by the Hotel.
   3.3 The agreed prices include the respective statutory value-added tax.
   3.4 Prices may be changed by the Hotel if the guest subsequently wishes to change the number of booked rooms, the Hotel’s services, or the length of the guests’ stay, and the Hotel agrees to such changes.
   3.5 Invoices issued by the Hotel are due for payment immediately upon receipt without any deductions. The guest will be in default no later than 30 days after the due date and receipt of an invoice, without requiring a reminder.
4. Cancellation by the Guest (Withdrawal, Cancellation) / Non-Utilization of Hotel Services
   4.1 A guest’s withdrawal from the contract concluded with the Hotel requires the Hotel’s written consent.
   4.2 If such consent is not obtained, the agreed price from the contract must still be paid, even if the guest does not use the contractual services. This does not apply if the Hotel itself is in breach of its contractual obligations or is unable to provide the service.
   4.3 In the event of a cancellation by the guest, the following cancellation conditions apply:

• Up to 30 days before arrival: free cancellation possible
• 29 to 14 days before arrival: 50% of the agreed total price
• 13 to 7 days before arrival: 70% of the agreed total price
• 6 days until the day of arrival: 90% of the agreed total price

5. Withdrawal by the Hotel
   5.1 The Hotel is entitled to withdraw from the contract for a justifiable reason, in particular if:

• Force majeure or other circumstances beyond the control of the Hotel make it impossible to fulfill the contract;
• Rooms are booked with misleading or false information regarding essential facts, such as the guest’s identity or the purpose of the stay;
• The Hotel has justified reasons to believe that the use of its services may jeopardize the smooth operation, safety, or public reputation of the Hotel, without being attributable to the Hotel’s sphere of control or organization.

6. Provision, Handover, and Return of Rooms
   6.1 The guest does not acquire a claim to the provision of specific rooms.
   6.2 Booked rooms are available to the guest from 3:00 PM on the agreed arrival date. The guest is not entitled to earlier availability.
   6.3 On the agreed departure date, rooms must be vacated and made available to the Hotel no later than 11:00 AM. Thereafter, due to delayed vacating of the room, the Hotel may charge 50% of the full room rate for its use beyond the contract period.
7. Hotel Liability
   7.1 The Hotel is liable for its obligations under the contract with the diligence of a prudent merchant. Claims for damages by the guest are excluded unless the damage is due to the Hotel’s intent or gross negligence.
   7.2 Should disruptions or defects occur in the Hotel’s services, the Hotel will, upon knowledge thereof or upon immediate complaint by the guest, endeavor to remedy the situation. The guest is obligated to contribute what is reasonable to them to remedy the disruption and minimize any potential damage.
8. Final Provisions
   8.1 Changes or additions to the contract, acceptance of the application, or these terms and conditions must be made in writing. Unilateral changes or additions by the guest are ineffective.
   8.2 The place of performance and payment is the Hotel’s location.
   8.3 The exclusive place of jurisdiction is the Hotel’s location, provided the guest is a merchant.
   8.4 Swiss law applies.
   8.5 Should individual provisions of these GTC be ineffective or void, the validity of the remaining provisions shall not be affected. Otherwise, the statutory provisions apply.